FAQ - Future Tenants

What are the move-in procedures?

About 10 days prior to moving in, please contact the necessary utility companies to ensure services will be transferred into your name on your move-in date. On your move-in date, come to our office at 2616 Short Vine St. to pick up your welcome packet which will include your keys, contact information, and your unit condition sheet. Please complete the unit condition sheet and email a copy of the completed form to info@es-rents.com. 


I saw a listing for an apartment and I am ready to apply. What are the next steps?

Click on the "Apply Now" button on the listing and create an account. Fill out the application, pay the application fee, and a member of our leasing team will reach out to you shortly after your application is submitted! Please note that application fees are non-refundable. 


How do I make rent payments?

Payments are made via ACH transactions, which are free, convenient, and safe. If you miss a payment, you can access your account via the Tenant Web Access portal and make a payment with credit card (additional fee applies) or from your bank account. 


How do I set up my account on the website?

Click "Tenant Web Access" and click "Sign Up." Enter your contact information, then reach out to us to receive your account number. Once you create your account, you will be able to make necessary payments and submit maintenance requests. 


What is your pet policy?

Pets under 40 pounds are accepted at most of our properties with written permission. There is a one-time non-refundable pet fee of $250. 


How does parking work?

Parking spots can be purchased prior to move-in through our leasing team. On move-in day, you will receive your spot-specific parking pass in your welcome packet. 


How do utilities work?

Please refer to your lease agreement for specifics on which utilities are included in your rent. Utilities not included in your rent must be placed into your name by move-in day. Please contact Duke Energy about 10 days prior to your move-in date to ensure services will be transferred into your name effective on the move-in date. 


 Additional questions?

Call us at 513-505-5551 or send us an email at info@es-rents.com!



ES Properties | 2616 Short Vine St. Cincinnati, OH 45219 | (513) 505-5551 | info@es-rents.com